Community Ready is a trading name of Ionmhas Limited, a company registered in Scotland under company number SC632601, with its registered office at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.

These terms apply when you visit a Community Ready website, use the resident app, follow a community, receive community notifications, contact a community through the service or send a resident submission. By using those services, you agree to follow these terms.

Separate written terms apply to community organisations and their authorised portal users. Those written terms take priority for their use of the Community Portal.

Each participating community controls its own local content and decisions. Authorised community users publish and maintain community news, events, alerts, map information, emergency guidance and local contact details. The relevant community is responsible for checking that its information is accurate, suitable and current.

Ionmhas Limited supplies and operates the technology. It does not endorse every item published by a community and does not routinely review private community submissions.

You may be able to suggest news, events or map information, contact a local body, offer help or ask a community for help. A submission is sent to the community selected in the app or form. It is not published automatically.

When you submit information, you confirm that:

• the information is accurate to the best of your knowledge and is submitted for a genuine local purpose;
• you will share only what is reasonably needed and will not include unnecessary medical records, financial information, passwords or identity documents;
• you have the right to submit any text, photograph or other material you provide; and
• if the submission concerns somebody else, you reasonably believe it is appropriate to ask the community to contact or help them.

News, event and map suggestions may be retained in the Community Portal while the community reviews them. A name and phone number or email address supplied with a news or event suggestion are kept only while it is awaiting review and are automatically erased when it is approved or rejected. Offers and requests for help are instead delivered to the community's nominated mailbox and are not retained as submission records in the Community Portal database. The receiving community controls access to and retention of its mailbox copy.

The community may contact you, edit a suggestion before publication or decline it. Private support details and contact information must not be placed on a public map or page. A community may publish a generalised location or resource description only where it has a lawful and safe reason to do so.

You give the relevant community and Ionmhas Limited a non-exclusive permission to host, copy, adapt for technical display and, where the community approves it, publish submitted material only as needed to provide and secure the service. You keep ownership of your material.

Community Ready is a general community-information service that may be used by people under 18. Community-administrator accounts are intended only for authorised adults acting for a participating community organisation.

If you are under 18, share as little personal information as possible and ask a parent, guardian or trusted adult for help if you are unsure. Do not arrange to meet a stranger or respond to a request for help without involving a trusted adult.

If you submit information about a child or another person, do not include detailed medical history or other information that the community does not need. The community receiving the information is responsible for following its safeguarding procedure and providing relevant privacy information.

Read our plain-language children, privacy and safeguarding information.

You must not use Community Ready to:

• submit information you know is false, misleading, unlawful, threatening, discriminatory, abusive or defamatory;
• harass, impersonate or endanger another person, reveal somebody's private information without proper reason, or exploit a child or vulnerable person;
• upload malicious software, attempt unauthorised access, evade security controls, overload the service or interfere with another user;
• send advertising, spam, party-political campaigning or commercial promotions unrelated to the community feature being used; or
• use community alerts or support features as a substitute for emergency services.

A community may reject, edit, unpublish or delete material within its area. Ionmhas Limited may remove content or restrict use where reasonably necessary to protect people or the service, comply with law, respond to a security incident, or act on the relevant community's documented instruction.

Where practicable, the reason will be explained to the affected community or user. There is no obligation to publish a submission or keep community content available indefinitely.

Community Ready supports local communication and preparedness. It is not an emergency service, dispatch system or guaranteed warning channel. It does not replace 999, emergency responders, public authorities, official weather warnings or other official instructions.

If somebody is in immediate danger or there is an immediate risk to life or property, call 999. Do not wait for a community administrator to read a form or notification.

Notifications depend on your device settings, network connection and Apple, Google, Expo and other delivery services. Delivery cannot be guaranteed. You remain responsible for following official warnings and instructions.

Some map and emergency information may be stored on your device for offline use. It may become out of date until the app reconnects and refreshes. Check the publication date and reconnect when possible before relying on cached information.

Location access is optional and is used only when you choose a feature that needs it. You can change location and notification permissions in your device settings.

We use reasonable skill and care to operate Community Ready, but the service may sometimes be unavailable because of maintenance, faults, third-party services, network conditions or events outside reasonable control.

We may improve, correct or change the service, including through app-store releases and secure over-the-air updates. We will not use an update to materially change how personal information is used without giving appropriate notice. Older app versions or devices may eventually stop being supported where this is reasonably necessary for security or compatibility.

Ionmhas Limited and its licensors own the Community Ready software, designs, branding and documentation. Communities and contributors retain ownership of their own material. You may use the resident service for personal, lawful community purposes but must not copy, sell, reverse engineer or create a competing service from protected parts of Community Ready except where the law expressly allows it.

Our privacy notice explains the separate responsibilities of Ionmhas Limited and each community, the information processed, retention, individual rights, cookies and storage on your device.

The website currently uses only storage that is necessary to provide requested functions such as secure portal sessions. If non-essential analytics or tracking technologies are introduced, appropriate information and consent controls will be provided before they are used.

Community Ready depends on or links to services operated by others, including app stores, mapping, hosting, email and notification providers. Their own terms and privacy notices may apply. We are not responsible for unrelated third-party websites or for material a community links to, although unsafe links may be removed when identified.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate wrongdoing, or any other liability that cannot lawfully be excluded. Nothing affects rights you have under consumer or data-protection law.

Subject to those protections, Ionmhas Limited is not responsible for a community's local decisions or for losses caused by inaccurate community content, failure to follow official instructions, unavailable networks or services outside its reasonable control. We do not promise any particular emergency, health, funding or community outcome.

You may stop using the website or app at any time, unfollow a community, disable permissions or remove the app. Some downloaded information may remain on your device until refreshed, cleared or the app is removed. Requests concerning a submission should be sent to the community that received it; privacy questions about Ionmhas Limited can be sent to the address below.

Scots law governs these terms. The Scottish courts have jurisdiction, but if you are a consumer elsewhere in the United Kingdom, any mandatory protections and rights to use your local courts are not affected.

Please contact us first so that we can try to resolve a concern. Privacy complaints may also be made to the Information Commissioner's Office.

We may update these terms when the service, suppliers or law changes. The latest version and update date will be published here. Material changes will receive additional notice where appropriate.

Questions can be sent to office@communityready.co.uk.