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Troubleshooting

An image will not upload

Try safe checks when a News, Event, Homepage or Local Body image is not accepted.

Last reviewed: 30 August 2026

Follow these steps

  1. Check that the device has an internet connection.

  2. Choose a normal photo file, such as JPG, PNG or a format offered by the device picker.

  3. If the image is very large, create a smaller copy and try again.

  4. Return to the form and select the upload control once.

  5. Wait for the preview or filename to appear before saving.

  6. If the app closes during a resident News or Event submission, update to the latest app version and try again. If it continues, use the public contact page to report the device and app version.

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