Troubleshooting
An image will not upload
Try safe checks when a News, Event, Homepage or Local Body image is not accepted.
Last reviewed: 30 August 2026
Follow these steps
Check that the device has an internet connection.
Choose a normal photo file, such as JPG, PNG or a format offered by the device picker.
If the image is very large, create a smaller copy and try again.
Return to the form and select the upload control once.
Wait for the preview or filename to appear before saving.
If the app closes during a resident News or Event submission, update to the latest app version and try again. If it continues, use the public contact page to report the device and app version.
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