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Users & Permissions

Create a password reset link for a user

Help an existing portal user choose a new password.

Last reviewed: 30 August 2026

Follow these steps

  1. From the left menu, select Users.

  2. Select the user who needs a new password.

  3. Choose the password reset action.

  4. Create a new reset link.

  5. Copy the link and send it privately to that user.

  6. Ask the user to open it promptly and choose a password of at least 10 characters.

What happens next

The reset link can be used to set a new password. Old or expired links should be replaced with a newly created link.

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