Users & Permissions
Create a password reset link for a user
Help an existing portal user choose a new password.
Last reviewed: 30 August 2026
Follow these steps
From the left menu, select Users.
Select the user who needs a new password.
Choose the password reset action.
Create a new reset link.
Copy the link and send it privately to that user.
Ask the user to open it promptly and choose a password of at least 10 characters.
What happens next
The reset link can be used to set a new password. Old or expired links should be replaced with a newly created link.
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