Troubleshooting
I cannot sign in
Check the most common reasons the Admin Portal does not accept your details.
Last reviewed: 30 August 2026
Follow these steps
Check the email address for spelling mistakes.
Make sure it is the address used when the account was created.
Enter the password again, checking upper-case letters and spaces.
Use Forgotten your password? if the password is not accepted.
If the portal says the session or token has expired, return to the sign-in page and sign in again.
Ask your Community Admin to check your account if the problem continues.
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