Troubleshooting
I cannot sign in
Check the most common reasons the Admin Portal does not accept your details.
Last reviewed: 14 September 2026
Follow these steps
Check the email address for spelling mistakes.
Make sure it is the address used when the account was created.
Check the junk or spam folder for the Community Ready code email.
Enter only the newest six-digit code and check every digit carefully.
If the portal says the code or session has expired, request a new code and sign in again.
Ask your Community Admin to check your account if the problem continues.
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