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Troubleshooting

I cannot sign in

Check the most common reasons the Admin Portal does not accept your details.

Last reviewed: 30 August 2026

Follow these steps

  1. Check the email address for spelling mistakes.

  2. Make sure it is the address used when the account was created.

  3. Enter the password again, checking upper-case letters and spaces.

  4. Use Forgotten your password? if the password is not accepted.

  5. If the portal says the session or token has expired, return to the sign-in page and sign in again.

  6. Ask your Community Admin to check your account if the problem continues.

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