Troubleshooting
I cannot see a menu option
Understand why part of the portal may be missing from your left menu.
Last reviewed: 30 August 2026
Follow these steps
Open the left menu and check the full list. On a phone or tablet, use the menu button first.
Sign out and back in if your access was changed recently.
Ask your Community Admin to open Users and check your Access privileges.
Ask them to check both the product area and any local bodies you need to represent.
Remember that only a Community Admin can use Alerts and Users.
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