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Troubleshooting

My change is not showing

Check saving, publication and refresh settings when residents cannot see an update.

Last reviewed: 30 August 2026

Follow these steps

  1. Return to the item in the Admin Portal and confirm the change was saved.

  2. Check that Published or Active is turned on.

  3. Open View public website and refresh the page.

  4. On the app, confirm the device has an internet connection and reopen the relevant area.

  5. For Emergency or Map offline content, reconnect and open that area so the current version can be stored.

  6. Check that you edited the intended community and item.

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