My alert is not visible

Follow these steps

1. 1

   Open Alerts in the portal.

2. 2

   Check whether the alert is under Active alerts or Past alerts.

3. 3

   If it is past, open it and turn Active on if the message is still current.

4. 4

   Check the resident device has an internet connection and reopen the app.

5. 5

   Remember that a phone notification only sends when selected during alert creation. Turning an old alert active again does not resend an earlier notification.