Community Support
Protect private Community Support information
Handle residents’ names, contact details, locations and notes safely.
Follow these steps
Open support emails only when your role requires it.
Use the information only to respond to the request or offer for which it was supplied.
If a child or adult at risk is involved, follow the community safeguarding procedure and involve the named safeguarding lead.
Do not copy private details into News, Events, Alerts, public Pages or public Map descriptions.
Keep any follow-up notes factual, necessary and within the community’s approved system.
Do not forward support emails to personal accounts, messaging apps or unmanaged documents.
Delete or anonymise the mailbox copy when it is no longer needed under your community’s agreed data-retention process.
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