Receive offers of help by email

Choose where private Offer help forms are emailed and handle them safely.

Last reviewed: 14 September 2026

Follow these steps

Under Settings, select Help form delivery.
Enter an organisation-managed email address protected by MFA and select Save delivery email.
Make sure only authorised coordinators can open that mailbox and that it is checked at the frequency agreed by the community.
When an Offer help form arrives, use the contact information only for the purpose for which it was provided.
Apply the community’s mailbox retention and deletion process when the offer is no longer needed.

New Offer help forms are sent directly to the saved mailbox. Community Ready does not create a spreadsheet row or retain a portal copy.

If no email arrives, confirm the delivery address, check spam or quarantine, and make sure Resend email delivery is configured.

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