Community Support
Review offers of help
Review private offers of resources submitted by residents and keep the records organised.
Last reviewed: 30 August 2026
Follow these steps
From the left menu, select Offers to help.
Use the table filters if you need to find a particular type of offer.
Select a row to open the resident’s private details.
Use the contact information only for the community purpose for which it was provided.
Add an internal note if needed.
Select Mark as read when the record has been reviewed. You can mark it as new again later.
Export only the visible filtered rows if a secure working copy is genuinely needed.
What happens next
The record remains private in the portal. The current workflow records New or Read status; it does not assign the offer or mark it completed.
If something is not right
- Do not send or publish a screenshot of the support table. It can contain names, contact details and locations.
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