Community Support
Review requests for help
Open and manage private requests submitted through the community support route.
Last reviewed: 30 August 2026
Follow these steps
From the left menu, select Requests for help.
Use the table filters to narrow the list if needed.
Select a row to open the private request.
Read the contact, location and request details carefully.
Add an internal note when it helps authorised colleagues understand the record.
Select Mark as read after reviewing it. You can mark it as new again later.
What happens next
The current portal records New or Read status. It does not assign, delegate or mark a request completed, so use your community’s agreed safeguarding process outside the portal where needed.
If something is not right
- Call emergency services when someone is in immediate danger. The Community Support route is not an emergency service.
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